Support
Talk to a human.
Questions, bug reports, billing - a person reads every message. You do not need an account, and you do not need to be a customer.
Response time
We reply within 1 business day (UTC+8). If you have not heard back after that, send it again - it means something went wrong on our side, not yours.
Email us
Use the address that matches your question so it reaches the right person faster.
- Technical support and general questions - [email protected]
- Billing and refunds - [email protected]
- Privacy and data requests - [email protected]
Reporting a problem? Include the brand or domain you are tracking, what you expected to see, and what you saw instead. That usually saves a round trip.
These may answer it faster
- What is Generative Engine Optimization? - what GEOrca measures, and why an AI answer citing you is not the same as a search ranking.
- Free AI visibility check - see how AI engines describe your brand right now. No account needed.
- Refund policy - every paid plan has a 14-day money-back guarantee, and this page says how to claim it.
- Privacy policy - what we collect, and how to export or delete your data.
- Terms of service - the agreement your account runs under.